Client registration form

Owner's details

Terms of business

By signing below, you agree to the following Terms and Conditions of Business:

1. Our Commitment to You
   • We will provide your pet with the highest standard of care and treatment, supported by our 24/7 emergency service
   • Our team will treat you and your pet with courtesy, respect, and compassion at all times.
2. Your Responsibilities as a Pet Owner:
   • Keep dogs on a short lead and cats in secure carriers when visiting the practice. Notify us if your pet is nervous or reactive./li>
   • Be courteous and respectful to staff, clients, and their pets.
3. Fees and payments:
   • Fees are due in advance for the initial consultation and prior to discharge for further costs
   • If you are concerned about payment, please let us know prior to any treatment and we will do our best to help.
   • We reserve the right to apply administrative fees or involve a Debt Collection Agency for overdue accounts.
4. Fees and payments:
   • Fees are due in advance for the initial consultation and prior to discharge for further costs
   • If you are concerned about payment, please let us know prior to any treatment and we will do our best to help.
5. Pet insurance:
   • You are responsible for settling your account and claiming reimbursement from your insurance provider.
   • With prior agreement we may be able to do direct claims, there will be a £500 deposit taken in all cases
6. Medications and prescriptions:
   • Medications cannot be refunded once they leave the premises, but we will dispose of unused medications responsibly.
7. Feedback and complaints:
   • Feedback is welcomed at any time. If you have a concern or complaint, please contact our Referrals Director Francesca Taylor at South East Vet Referrals, 26-28 Pembroke Road, Sevenoaks, TN13 1XR. info@southeastvetreferrals.com

GDPR and Data Protection Consent

How We Use Your Data: South East Vet Referrals collects and processes your personal data to:

• Administer your account and provide veterinary services.
• Contact you about your appointments, treatment plans, and follow-up care.
• Share your pet's medical information with relevant parties (such as the referring veterinary practice, Pennard Vets for out of hours care, Pet Insurers, Laboratories.)
• Comply with legal, tax, and audit obligations.

Your Rights: As per the UK General Data Protection Regulation (GDPR), you have the right to:

• Access, correct, or request erasure of your personal data.
• Restrict or object to processing.
• Port your data to another organisation.
• Lodge a complaint with the Information Commissioner’s Office (ICO).

Retention Policy:

• Personal data is stored securely and retained while you remain a client.
• Archived records, anonymised when possible, are kept for medical and professional liability purposes following the retention periods outlined in our privacy policy.