SouthEast Vet Referrals

Client Feedback Questionnaire

South East Veterinary Referrals (SEVR) was created with the aim of making referral care as accessible as possible. We know clients need us at a really stressful time and if at all possible, we hope to reduce that stress just a little. We focus on a simple referral process, rapid acceptance of cases, and competitively priced services, with an emphasis on access to treatment rather than profit. Your feedback helps us understand what we are doing well and where we can improve the experience for the future.

How satisfied were you with your overall experience with SEVR?(Required)
1 not at all satisfied and 10 extremely satisfied?
How easy was it to understand the referral process from start to finish?(Required)
1 not at all satisfied and 10 extremely satisfied?
Did you feel well-informed about your pet’s condition, treatment options, and next steps?(Required)
1 not at all satisfied and 10 extremely satisfied?
How clear and timely was communication from our team?(Required)
1 not at all satisfied and 10 extremely satisfied?
Did you feel listened to and supported during your visit(s)?(Required)
1 not at all satisfied and 10 extremely satisfied?
How confident did you feel in the care your pet received?(Required)
1 not at all satisfied and 10 extremely satisfied?
Were your expectations met regarding appointment timing and treatment outcomes?(Required)
1 not at all satisfied and 10 extremely satisfied?
Was booking and attending appointments straightforward?(Required)
1 not at all satisfied and 10 extremely satisfied?
Tell us why or why not?